9club Privacy Policy – Your data is our responsibility

This Privacy Policy applies to all users of the 9club website, mobile app, and digital services. Whether you open an account, play a game, or simply browse – this policy applies between you and us in every case.

9club believes privacy is a fundamental right for every user. With that in mind, we take the utmost care in how we collect and use your data. Reading this policy will help you understand what information we collect, why we collect it, and how we keep it secure.

9club collects two types of information – what you provide directly, and what is gathered automatically as you use the platform.

Information Provided Directly

• Name, Date of Birth & Gender (for account registration)
• Email address and phone number
• Residential Address
• National ID or passport details (for KYC verification)
• Payment details (mobile banking number, bank account)

Automatically Collected Information

• IP address and device type
• Browser Information & Operating System
• Session time and activity on the platform
• Gaming History & Betting Patterns (for fraud prevention)
• Cookies & Tracking Data (for improving your experience)

9club uses your information only for legitimate and necessary purposes. The primary reasons we use your data are as follows:

• Account management: To manage registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals securely.
• Customer service: To resolve your issues quickly and effectively.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal obligations: To comply with AML (Anti-Money Laundering) and other legal requirements.
• Experience enhancement: To personalize your gaming experience and improve the platform.
• Promotions: To send you offers and bonus information with your consent.

9club never passes your data to third parties for advertising purposes. We believe your information belongs to you.

9club uses cookies and similar technologies to ensure platform functionality and improve the user experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies: To maintain your login session and keep the platform secure. Without these, the platform will not function.
• Functional Cookies: To remember your language preferences and game settings.
• Analytics cookies: To understand which features are used most (anonymously).

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

9club may share your personal information with specific parties under limited circumstances and strict security measures. This is never done for commercial purposes.

Who We May Share Your Information With

• Payment Processors: Only the information necessary to complete a transaction.
• Game Providers: Only the minimum data necessary to operate the game.
• KYC verification services: As part of the identity verification process.
• Legal authorities: Upon a court order or valid government request.

Every third party is bound by a legal agreement with 9club requiring them to keep data confidential and use it only for the specified purpose.

9club does not retain data longer than necessary. However, certain information is required by law and regulatory obligations to be kept for a defined period.

• Active account data: retained for as long as the account remains active.
• After account closure: up to 5 years (in compliance with AML regulations).
• Transaction records: 7 years (in accordance with financial regulations).
• Customer service communications: 2 years.
• If marketing consent is withdrawn: removed immediately.

After the retention period, data is securely deleted or anonymized in a way that makes it impossible to identify you.

9club employs a multi-layered security approach to protect your data, combining technical, administrative, and physical safeguards.

Technical Security

• 256-bit SSL/TLS encryption – all traffic is secured.
• Database storage secured with AES-256 encryption.
• Two-Factor Authentication (2FA) support.
• Automated fraud detection system.
• DDoS protection and firewall.

Administrative Security

• Only a limited number of staff can access your information.
• All staff are bound by confidentiality agreements.
• Regular security training for staff.
• Annual third-party security audit.

9club strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from anyone below that age.

If a minor has accidentally created an account and this comes to our attention — either through our own checks or a guardian's report — the account will be closed immediately and all associated data will be deleted.

In the event of a data breach, 9club acts swiftly. Under our Incident Response plan:

• Incident assessment within 72 hours.
• Notifying affected users without delay.
• Immediate action to minimize harm.
• To improve the system and prevent future issues.